Sessions are conducted in a whole variety of ways, including: presentations, PowerPoint, delegates working individually, in pairs, in small groups, in larger groups, as a whole. · Interactive participation by the delegates includes: case-studies, role plays, quizzes, exercises, practicals, questionnaires, templates, checklists, problem-solving and theory-to-practise sessions.

Discussions allow delegates to share their experiences with others and have constructive problem-solving discussions, which lead to practical and relevant solutions and lessons learned.

Personal Action Plan - each individual creates a Personal Action Plan, of actions that they will carry out when they return to work. They can then immediately apply what they have learned as soon as they get back to the office from the Training Course.